IT & eLearning Support

IT & eLearning Department

The IT & eLearning Department support all teaching, learning and business activities across MIE campus.  The IT & eLearning team also conduct implementation projects throughout the year, under the MIE Digital Strategy, as part of the wider Institutional Strategic Plan. 

We support staff and students in their work and operate an IT Support Helpdesk (www.mie.ie/helpdesk) in case of any queries. 

We also offer a drop in service for students from 12pm to 1pm Monday to Friday (Room 100, St Mary's Building).

Students and staff have access to the following software to support their teaching and learning in MIE:

Office 365

Moodle Virtual Learning Environment

Mahara ePortfolio 

Panopto- hosting and assessments

Vexox 

Brickfield Labs Accessibility Tools

nVivo  Qualitative Research software

IT Security & MultiFactor Authentication (MS Accounts) - Staff & Students

What is Multifactor Authentication?

Multi-factor authentication (MFA) is an extra layer of security for your MIE Microsoft account. Verifying your identity using an additional factor (something you have in your possession, such as your smartphone) prevents others from accessing your account, even if they know your password.

Additional factors used for verification include; security codes sent as text messages to smart phones, smartphone approval apps or automatically generated telephone calls to your work phone. You may be familiar with some of the practices that are already widely used for online banking and purchasing.

Why is MIE introducing Multifactor Authentication?

Due to our recent Quality Review, and the Institutional Effectiveness Review (IER), MIE is increasing account security by augmenting the thing you “know” (your username and password) with additional authentication factors, allowing you to use approval security requests sent to a smartphone and more, to protect your personal data and MIE's systems.  Multifactor Authentication helps fight against phishing, social engineering and password  attacks and helps to secure your logins from attackers exploiting weak or stolen credentials.

How does it work?

Usually you use just a username and password to login to your MIE account. With MFA enabled on your account, an additional authentication factor is required. 

The additional factor uses something that you have in your possession, such as your smartphone. When you login to a service enabled for MFA, after you enter your login username and password, a verification code, or other form of approval, is requested from you to complete the login process.

• The first time you logon to an MFA enabled service you will need to complete the login process using the extra approval. Subsequent logins may also prompt for the additional approval, particularly so if you connect your device to different networks and/or use them from different locations (nationally or abroad). Additionally, the first time you use another new application on the device to login, you will be prompted for the additional approval.

MFA will always prompt for additional approval when you attempt to reconfigure your account security settings.

Here is a video for Staff that brings you through the MFA process